360 degree consultations with Otley Action for Older People

We are carrying out a range of consultation and involvement processes with Otley Action – to ensure that the organisation knows what the needs are for older people, what the impact of the support provided is and that all key stakeholders can give their independent feedback – all making sure that the charity is on track. The first consultation event was with 15 volunteers earlier this week – asking them what the challenges are that older people face; which ones Otley Action should focus on; what they get out of volunteering and any suggestions for developing and clarifying the role of volunteer. It was a lively session with a good number of insights and suggestions coming through – more detail n this in a later post. We will also be consulting with the members (the older people using the services), staff, trustees, the public and exteranl agencies e.g. commissioners, MP, health centres etc. Thin will all feed into a report including both observations and suggestions for development.